Returns and Exchanges

To start your return or exchange now, please go to

CLICK >>> RETURN LINK

We want you to absolutely love Baja Llama and the entire experience that comes with it. That's why we offer free returns and exchanges within 30 days from the date your order was delivered. We can only accept items that have NOT been worn, altered, washed, or damaged, and returns must include all original packaging and tags. Orders placed during party season (October 1 - December 31st) are eligible for return through January 31st of the following year so long as they are unworn and in their original condition with all tags and accessories. We don't offer free returns for international shipments unless the item was damaged/defective upon arrival. In this instance we require picture verification to provide you with return shipping label.

Domestic shipping is free on orders of $99 or more before tax.

To initiate a return or exchange and pre-print your label, visit Return Link

Once we receive the product(s) you'd like to return, we'll inspect the item(s) and then refund your precious $$$ ASAP! We really do strive to process all returns within 2-4 days, but all things considering, it can take up to 2 weeks for the return to be completely processed. It can then take another 5-7 business days for your bank to process the return amount and send it into your account.

If your item was damaged, defective, or you just happen to receive the wrong item, please email us at Hello@bajallama.com and we'll make it right, but also know you can just simply start the process here: Return Link. Please include a clear picture of the item and a description of the issue for reference if you email us first.

Please note some items are completely non returnable - unless the item arrived with damage or manufacturers defect. All SALE items more than or equal to 30% OFF or that are explicitly marked "Final Sale are considered FINAL SALE and not eligible for return or exchange unless there was a damage or defect prior to arrival. Just let us know what's going on and we'll work with you.

EXCHANGES

Yes, we do direct exchanges. Need a different size, color or print? Start it through the Return Link above, pick your replacement, and we'll ship the new item as soon as the original is on its way back to us. You'll get a prepaid label to send the original in.

RETURNING A GIFT

This is the same policy as above - simply go to

Return Link to submit your request.

Gift Cards are not returnable or exchangeable and they do not expire.

Please send your item(s) to:

Baja Llama Attn: Returns Department

1224 Juliet Ct

Concord, CA 94521 USA