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Frequently Asked Questions

RETURNS / EXCHANGES

What is your U.S. Return/Exchange Policy?

Please click here to learn everything you need to know about our returns & exchanges

What is your Return/Exchange Policy?

We want to make sure your experience with Baja Llama is as pleasant as possible. We have a very fair return & exchange policy and any issue you might have we’ll be happy to try and work it out with you.  

If you are not 100% happy, you can:

    1. Exchange your item for a new size/style with free shipping
     2. Return for store credit
     3. Return for a full product refund with free shipping.

So long as:

     1. The exchange/return is requested within 30 days of the shipping date. We can be forgiving if the item(s) were gifts or during the holidays. Just let us know your situation and we’ll help!
       2. Items are unworn and are returned to us in the state you received them

Return/exchange shipping is also free for US customers. We’ll send you a return shipping label if you email Hello@bajallama.com with your name, order number and what you’d like to return or exchange as well as the exchange item, or you can start the return process by going to https://mybajallama.returnscenter.com/ (please allow 5-10 business days for the full return amount to reach your bank account).

Returns on Swimwear: We can not accept any swimwear that has been worn or washed. If the hang tag has been removed from the swimsuit or it has been worn we can not accept the item for return/exchange.

Group Orders: All group orders are a final sale and not available for return/refund. If a size doesn’t work out, we’re of course happy to get shirts swapped out appropriately so no one misses out.

Holiday Time: All purchases made 11/1 through 12/15 are eligible for exchange/return up until January 31. Any order after 12/31 will have the standard 30 days return policy

Are there any exceptions to this return policy?

Face Masks: All face masks are a final sale and not available for return, exchange or refund due to sanitation and charitable aspects.

 

Final Sale Items: These can not be returned. We will offer an exchange of the same item for a different size if available. You will be responsible for return shipping and exchange shipping.

Are there group order discounts for Bachelor parties, birthdays etc.?

We love facilitating your debaucherous activities anyway we can. Send us an email and we’ll be sure to hook you up with a nice group discount for groups of 6 or more.

If you need help choosing items and coordinating orders, please shoot us an email at Hello@bajallama.com and we’ll get your party off on the right foot.

SHIPPING & ORDERS

What are your shipping times like?

We have 2 facilities in California and Florida so as long as we have stock in both locations, we can reach most of the USA in 2-3 business days with standard USPS first class or priority shipping.

     1. You can choose expedited shipping at checkout for a fee.
      2. We offer free shipping on orders over 75$ to anywhere in the USA.
       3. We also pay (out of our pockets) the extra fee on small orders to have tracking with your shipments on any order over $25 so that you can easily see where your awesome stuff is at. 

We try to get orders out the same day as long as they are placed before noon local time, however sometimes for various reasons these will be shipped out the next day.

You will be emailed a tracking number after your order has been shipped.

You can track your package HERE.

TOPS

What's my shirt size?

We offer 2 button up shirt fits and 1 t-shirt fit. Please use the size charts available on our product page descriptions for the most accurate way to measure. You can also check out our Sizing Page HERE

Our Classic Shirts are cut true to size with a slightly modern taper and more form fitting sleeves.

Modern/Slim will fit more like a slim fitting shirt for those not blessed with the extra mass.

 

T-shirts - All of our current t-shirts are made for a true to size fit with a slightly more modern fit around the waist and arms with enough room in the chest and shoulder to be comfortable during all your activities.

Do your shirts fit women?

We have a large % of our sales go to women who love wearing our shirts. Check out all the pics below and on our Instagram page @bajallama for more ideas and ways to wear our shirts.

How does the utility/sunglass loop work?

We use elastic sewn into the main shirt fabric underneath the chest pocket to hold on to your shades, pen, joint or whatever else you don’t want falling out of your shirt.

What’s the deal with the side zipper pocket?

We designed a hidden side zipper pocket on the right side seam of some of our shirts so that you can hide your cash, phone, passport or goodies while maintaining a low profile. Perfect for keeping your passport safe in crowded areas, storing your phone and cash at the beach, or just for an extra pocket when your bottom half isn’t cutting it. 

What are your incredible buttons and details?

Buttons 

We use coconut and corozo buttons in all of our current shirts. Both are sustainable and beautiful. 

Coconut buttons are as the name suggests made from the good ol’ fashion coconut.

Corozo or tagua nut is native to South America, and not a new discovery! Corozo’s unique qualities include; 100% natural, does not scratch easily, has a unique cool smooth feel, retains its vibrant color and resists fading, and has a stunning natural grain with a slight elegant sheen. Used by many high-end designers, these luscious buttons add a rich, natural touch to garments.

All of our buttons are laser etched with a logo to elevate the style and class of each garment.

We use woven labels in various places to give an edge and unique personality to each garment as well. 

How are our products made?

Right now we make our Primo Tees in Peru, our Neptune Swimmers in Colombia and our Button Ups in China. We are actively moving production of our button ups to Colombia as well. Soon all of our manufacturing will be done in the Americas to keep things more local while giving us the ability to keep a closer eye on quality. Each manufacturer is selected for their exacting quality control and employee working condition standards. You can feel great knowing that each Baja Llama article you wear was made with pride by adults in proper and safe working conditions to the highest standards.

SWIM TRUNKS

How do I know my trunk size?

Our mid-length swim trunks are designed to fit and feel better than any swimsuit you’ve ever worn.

SEE SWIM TRUNK SIZE CHART

This size chart should help you find the right size so you can take on any MisAdventure in comfort and style. If you find yourself unsure of the correct sizes, just order the smaller size for a slightly shorter, tighter fit and the larger size for a slightly longer, looser fit. 

Please reach out to us at Hello@bajallama.com and we will be more than happy to help you get the fit you desire.

What is the inseam?

We believe the stretch swimsuits should be above the knees and below your balls. Inseams vary between 6-7.25” from Small to XXL.

T-SHIRTS

How do the T-shirts Fit?

All of our T-shirts are made to fit in your regular size with a slightly modern cut so you have enough room for activities and enough class to impress.


Please see the Fit Guide Here to check the specs on our shirts.

My favourite product is sold out, how can I get one?

Sign up for the NOTIFY ME WHEN AVAILABLE email on the product page for when the item comes back in stock! If you don’t see the option to sign up for an email, it means we probably won’t carry the item in stock again. Shoot us an email to inquire as we sometimes have extra stock floating around. We make most items in limited quantities so check often for new products and prints.

Email us at hello@bajallama.com and we’ll be sure to help you anyway we can!

Do you sell internationally?

The whole world deserves to Fight Against Boring, so we offer international shipping to almost anywhere in the world. You can check prices and availability at checkout. Please note that any customs, duties, taxes, fees charged by foreign governments are your responsibility.

CARE INSTRUCTIONS

How should I wash these Button Ups? Will they shrink?

HOW SHOULD I WASH THESE BUTTON UPS? WILL THEY SHRINK?

We offer a variety of fabrics which each have their own care instructions. The softer the feel the more delicate you need to be. Please refer to the product page Materials + Care section or if you already have the shirt, 

100% Rayon - Dry clean is best. May wash in cold water and hand dry to prevent shrinking.

100% Cotton - Machine wash and tumble dry low. Should not Shrink

Cotton/Rayon -  Machine wash cold and hang dry. May shrink if machine dried.

Linen/rayon - Machine wash cold and hang dry. May shrink if machine dried. 

 

You can unshrink most shirts by soaking them in a cold water / conditioner formula for a while, then hanging them up and lightly tugging down on the shirt in a gentle and even pattern so as not to stretch the shirt into a weird shape. 

Don’t Use Bleach!

How do i wash my T-shirts?

Our 100% long staple peruvian cotton shirts can be machine washed and dried on cool temperatures with like colors. 

Don’t use bleach!

How should I wash my Neptune Swimmers?

You should rinse with clean water after using a chlorinated pool. 

Standard washing should be by hand or in a machine on low with cold water.  Do not tumble dry with heat.

We recommend hang drying these beauties for long lasting pleasure. 

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