Frequently Asked Questions | Baja Llama | Ask Me Anything - Bajallama

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Frequently asked questions

Good things to know

FAQ

Products and Fit

How do your clothes fit?

Sizing varies among our styles, so we recommend checking out our Fit Finder page (Coming Soon) to help determine your perfect fit. Still not sure? We'd love to talk to you about it! Reach out to one of our fit specialists at Hello@Bajallama.com for some personalized advice!

Are these your only sizes?

We are constantly trying to improve.  We will take feedback from each production run to adjust the sizes as necessary to accommodate the best fit for the most people.  Please help us by letting us know your height, weight, body shape and how you think we could adjust our sizing to better fit you.

How do I wash my Baja Llama Premium Button Up?

You will need to clean your shirt from time to time.  We suggest washing on cold cycle with like colors and drying your shirts on low cycle.  If you need to iron - do so on low inside out to get the most out of your amazing product!  You can hang dry too like a real champion. 

When will you release new prints?

Our Premium Shirts will be released in waves as we perfect them.  Since we are just starting out this will be pretty erratic at first.  Stay up to date with everything that is going on at the Llama HQ by signing up for our email list.  You will also get first access and plenty of deals that are only accessible to members that sign up. 

What's up with the packaging?

Since we sell directly to you via our website, we use a thin recycled and recyclable plastic bag to ship our products.  This is just a little way to help save the planet! 

The item I want is sold out!

Our Prints are Hot and will sell out fast.  You can enter your email to get notified when the product you want returns! Sign up for our news letter to also stay in the loop when we drop muse am worthy gear!

Orders and Shipping

What is the status of my order?

Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to call us at 1-833-HI-LLAMA (445-5262) (Monday-Friday, 9am-6pm PST) or drop us a line via email at Hello@BajaLlama.com

We only ship on business days, so orders placed on Friday after 12:30pm Eastern time or over the weekend will ship out on Monday morning. All orders placed with complimentary shipping take 3-7 business days to arrive depending on your location. 

What if I want to change or cancel my order?

We try to fulfill orders very quickly; that said, please give us a call at 1-833-HI-LLAMA (445-5262)  or send an email to Hello@BajaLlama.com , and we'll find a good solution. If you're just getting cold feet, hang on until you your product on - we offer free delivery to the continental USA and free return up to 30 days after your order as long as your item is in it's original condition.  So no worries - just order it already.

Where else can I buy Baja Llama gear?

We're sold online only on our website for now.  We will expand soon to retailers and potentially other online e-commerce stores.

How much is shipping?

We offer free shipping on all purchases over 50$ US, free returns and exchanges in the USA.

Where do you ship?

We currently only ship free to the USA and Canada - for additional charges we will ship to most countries.  You might be responsible for customs costs at arrival for international shipping.

What are your shipping methods and how long do they take

If you chose complimentary shipping, your order will be sent via USPS or UPS Ground. You can choose at check out our other shipping methods if you need it.  Expedited orders aren't shipped or delivered on weekends or holidays, so please be sure to plan accordingly.

There is no expedited option for PO Box addresses, so if you have a PO Box address, please select standard shipping!

Gift Cards

Will the gift card ever expire?

Nope, our gift cards are good for all of as long as you remember to use it.  If there is a promotional value attached that might be reduced to the real value at a predetermined amount of time.  The card will have this info at purchase.  Generally though you will be a gift card with corresponding value that will never go away! The code only expires once the full amount of the gift card has been used.

Are gift cards transferrable?

Yup, we're all about helping your fellow man and women! The only thing you need to transfer your gift card is the gift card code, which can be found on your gift card page.

Can I return a gift card?

Our gift cards are non-refundable, but they are transferrable. If for some reason you don't love your new Baja Llama piece of bliss after 30 days, we'll gladly take them back and give you a full refund on the gift card-no questions asked.

Does the gift card amount include shipping costs and applicable taxes for each pair?

The gift card can cover taxes, but shipping is generally free anyway as long as it is over $50 value item, otherwise the card will be available to use for shipping costs.

How can I check my gift card balance?

The gift card page that displays your code will always show your current gift card balance. You can access the gift card page by clicking on the "View Your Gift Card" button within the email. You can also email Hello@BajaLlama.com with your unique gift card code and we can look up the balance for you.

Returns and Exchanges

What is your return policy?

We offer a 30-day returns on Items that are in their same condition.  You have 90 days to return your item for a full refund or Exchange if there is a manufacturer or material defect.  Just email us at Hello@BajaLlama.com

How do I make a return or exchange?

It's simple: just click here! to initiate your free return or exchange. Make sure you have your order number and billing zip code. If you don't know your order number, one tip is to try searching for “Confirmation For Order” in your email inbox.

If you need your exchange pair sooner rather than later, we suggest requesting a refund and ordering the next pair separately. This is also a great option if the color you're interested in is Limited Edition. Once a Limited Edition color is sold out, it's gone for the foreseeable future, so be sure to get it while you can!

How do I make a gift exchange?

Drop us a line at Hello@BajaLlama.com . The more information you provide about the gift giver, the better! Once we know the order number and customer information from the original order, we can request that a pre-paid return label be sent your way.  We will send you a refund and ask that you order a new product of your liking right away to reduce the amount of time it takes for the transaction to take place.

When can I expect my refund?

Hang tight, it can take our warehouse up to 4 weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund.  We really try to have it done much faster than that however.

Company

Social Responsibility?

We try our best to give back.  We have insane exclusive prints that correlate to issues around the world.  We donate a portion of the proceeds from all items sold with this print to corresponding charities.  Check out our Prints With a Purpose for more info.

Materials?

We always try our best to source the highest quality, most sustainable fabrics and accessories possible from accredited suppliers.  

Specifically, FSC prohibits deforestation and limits clear cut size, mimicking the disturbance that would naturally occur in any healthy forest. In other words, no forests were harmed in the making of our shoes.  

Where are Baja Llama products made?

We're proud of the responsible approach we take to manufacturing with minimal environmental impact.

We make our Premium Button Ups in Los Angeles and our T-shirts will be Made in California as well.

What's with the name?

Baja Llama comes from the mixture of one of South America's finest animal and Baja California - a frequent destination of ours for good times in the sun and beach.  Our clothes are meant to inspire travel and have fun, so we wanted our name to reflect that as well.

How do you think about designing your products?

Our design process is long and rigorous.  We want to make clothes that are high quality - uber functional with a style that is recognizable.  You will notice pockets are a large part of what we do, because we think they are functional and its hard to have too many of them.  The little details are really what sets us apart - from custom buttons and a sunglass loop in our button up pockets, to the details of the fast food in the hands of the underwater creatures in our Narwalled print.  We are sure the time and effort it takes to put it all together will make it worthwhile for our customers.

Shirts on Her - Ladies

Whats the deal with this?

Starting our we only offer mens size shirts, but we think they look mazing on the ladies.  We have a grand legion of babes that rock these on the regular - get amongst it and get your lady one - or if you're a lady, buck up and get your self some. 

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